How can I contact STIBSTORE?

Our customer Service by e-mail at stibstore@stib.brussels.

How can I pay ?

Our webshop offers many different payment options. We accept credit cards as Visa or MasterCard, or debit cards with Bancontact, Mister Cash. Depending on the cases, we also accept coupons and budgets.

How to use my promotion code?

If you have received a promotion code valid at our webshop, you can use it on the validation page of your order. Please note that promotion codes cannot be used in combination with other discounts

Can I get an international shipment?

Yes, we deliver all over the world unless otherwise specified.

What is the status of my order?

mcs Kick&Rush always try to ship orders as soon as possible. Orders are generally shipped one business day after they are placed. Once your order has been processed, you will receive a shipping confirmation with a link to track your package.

When will I get my package?

Usually, a parcel is delivered in 3 to 5 business days.

What is the return policy?

In order to learn more about our return policy, please send us an e-mail to stibstore@stib.brussels, or refer to our General Terms and Conditions of Sales.

Can I modify my order?

It is not possible to modify an order once it is confirmed. Please refer to our General Terms and Conditions of Sale for further information.

Can I cancel my order?

It is not possible to cancel an order once it is confirmed. Please refer to our General Terms and Conditions of Sale for further information.

My items arrived dirty or damaged. What should I do?

If, regardless our efforts, your item arrived in a dirty or damaged condition, please contact our Customer Service by e-mail at stibstore@stib.brussels. As these kinds of exceptional circumstances are dealt on a case-to-case basis, we will answer you with great pleasure as soon as possible.

For any further questions, please do not hesitate to contact our Customer Service by e-mail at stibstore@stib.brussels. We will try to answer you as soon as possible (from Monday to Friday: 9AM to 6PM).

For any question regarding your subscription, complains, comments or suggestions regarding the STIB and its services, please contact us on the following number:  070/232.000.