Our customer Service by e-mail at stibstore@stib.brussels.
Our webshop offers many different payment options. We accept credit cards as Visa or MasterCard, or debit cards with Bancontact, Mister Cash. Depending on the cases, we also accept coupons and budgets.
If you have received a promotion code valid at our webshop, you can use it on the validation page of your order. Please note that promotion codes cannot be used in combination with other discounts
Yes, we deliver all over the world unless otherwise specified.
mcs Kick&Rush always try to ship orders as soon as possible. Orders are generally shipped one business day after they are placed. Once your order has been processed, you will receive a shipping confirmation with a link to track your package.
Usually, a parcel is delivered in 3 to 5 business days.
In order to learn more about our return policy, please send us an e-mail to stibstore@stib.brussels, or refer to our General Terms and Conditions of Sales.
It is not possible to modify an order once it is confirmed. Please refer to our General Terms and Conditions of Sale for further information.
It is not possible to cancel an order once it is confirmed. Please refer to our General Terms and Conditions of Sale for further information.
If, regardless our efforts, your item arrived in a dirty or damaged condition, please contact our Customer Service by e-mail at stibstore@stib.brussels. As these kinds of exceptional circumstances are dealt on a case-to-case basis, we will answer you with great pleasure as soon as possible.
For any further questions, please do not hesitate to contact our Customer Service by e-mail at stibstore@stib.brussels. We will try to answer you as soon as possible (from Monday to Friday: 9AM to 6PM).
For any question regarding your subscription, complains, comments or suggestions regarding the STIB and its services, please contact us on the following number: 070/232.000.